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Help Centre
Resources for Patients and Family using the aTouchAway® App on their own device
Resources for Patients and Family using the aTouchAway® App on their own device
Articles for patients and family members using the aTouchAway® App on their own devices.
Getting started
Download and install the aTouchAway® App
A Tour of the aTouchAway® App on your personal device
aTouchAway® Account Settings
Interacting with aTouchAway® and your health care plan
How to register using an invitation link
Deleting your BYOD aTouchAway® Account
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Taking your Vital Signs
Supported Bluetooth Devices
How to take your Vital Signs using the aTouchAway® App on your own device
Pairing Bluetooth Devices to a Mobile/BYOD patient's aTouchAway® App
How to enter your vital sign readings from the Health screen in the aTouchAway® App
Using aTouchAway to communicate with your care team
Making and Receiving Calls in the aTouchAway® App on your own Device
Messaging your Care Team using the aTouchAway® App on your own Device
Other App Functions
How do I set up reminders for myself?
Troubleshooting
During a Video Call, I can see and hear my contact, but they cannot see or hear me.
My iPhone/iPad is frozen and not responding
Advanced Bluetooth Troubleshooting for Mobile Devices
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