--- title: Cancelling a Kit Request description: Once a kit request has been completed, there is a small window of time within which the kit request can be cancelled. --- [Skip to content](https://info.aetonix.com/cancelling-a-kit-request#main-content) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en) 3. [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) # Cancelling a Kit Request ## Once a kit request has been completed, there is a small window of time within which the kit request can be cancelled. #### Before the kit is assigned by Logistics (Kit State: Requested) On the **Patients** page on the **aTouchAway® Dashboards**, find the patient's name and click the ***3 dots to the right of their name***. On the **3-dot menu**, choose ***Cancel Kit Request***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Aug-19-2024-03-27-56-1067-PM.png?width=600&height=322&name=image-png-Aug-19-2024-03-27-56-1067-PM.png) #### After the kit is assigned by Logistics (Kit States: Assigned, Shipping, Received, Setup) Once a kit has been assigned, the time between assignment, shipping, and receiving the kit is usually very short. Therefore, it is not possible to cancel a kit request once the kit is assigned *(Kit State: Assigned)*. When the patient's kit state is changed to *Setup* (following a successful patient onboarding phone call), the option to retrieve the kit is available. On the **Patients** page, find the patient's name and click the ***3 dots to the right of their name***. On the **3-dot menu**, choose ***Retrieve Kit***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Aug-19-2024-03-28-09-1227-PM.png?width=600&height=322&name=image-png-Aug-19-2024-03-28-09-1227-PM.png) When the retrieve kit request is made, Logistics will start the process of offboarding the patient, which includes arranging a window of time for picking up the kit.   - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - 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