Submit a Help Request

Submit a Help Request to get help from an Aetonix Technical Support Representative. You can also access a lot of great self-help features in our Help Centre!

To submit a help request to Aetonix Technical Support, click the request button below that best matches who you are, in relation to our platform:

I'm a patient or family member using aTouchAway


I'm a healthcare provider using the Aetonix platform


I'm not sure / I don't belong in either category


In keeping with PIPEDA compliance:  Clinicians, please do not submit any patient names.  For more information about what we are doing to protect your patient's privacy, see:  Protecting Personal Health Information

To access the self-help features in our Help Centre, use these tips:

The Search Bar:  Search from any page to find the answers you're looking for.  You can use keywords or phrases.  Try asking a question in the "how do I... ?" format.  

The Sidebar navigation:  On the left side of this article, you'll see the different help categories contained in the Help Centre. Click the categories to see sub-categories. Article content will be displayed in the main body of the page. 

Our Help bot:  Click the help button in the bottom right-hand corner of any page and type in what you're looking for.  You'll receive suggestions based on the information you've provided.  If the Help bot can't find the answer for you, they will connect you to an agent for live chat support if an agent is available.  If no agent is available, you'll be able to submit your question and someone will get back to you.  

Can't find what you're looking for?  Try rephrasing your question to a simple "how do I...?" format.  

Hubspot self help navigation

Privacy at Aetonix

Privacy Policy – Website

Click Aetonix Privacy Policy to read Aetonix’s Privacy Policy.

Statement of Information Practices – Platform

Click Statement of Information Practices to read Aetonix’s Statement of Information Practices.