A step-by-step guide to finding a patient's token and walking them through logging in to the app.
As a Patient Manager, you can access a patient's token using:
- the App
Accessing a Patient's Token Using the Dashboards
Depending on your organization, you may access the token using:
- Patients
If you are using Creation / Token:
On the Dashboards under User Management, click Creation/Token.
On the Creation / Token page, find the patient's name. Use the search bar to search by patient name, patient number, or health card number
Once you have found the patient's name, click the token icon (shown below) to obtain the patient's Account Key/Token.
A pop-up box will display the user's unique Account Key/Token to access the aTouchAway app.
Proceed to Using the Token to Log In to a Tablet or Personal Device
If you are using Patients:
On the Dashboards under User Management, click Patients.
On the Patients page, find the patient's name. Use the search bar to search by patient name, patient number, or health card number.
To obtain the patient's Account Key/Token, click on the 3-dot menu to the right of the patient's name. Click User Token.
A pop-up box will display the user's unique Account Key/Token to access the aTouchAway app.
Proceed to Using the Token to Log In to a Tablet or Personal Device
Accessing a Patient's Token Using the App
On the app Homepage, click the Creation & Token tab at the bottom.
On the Creation & Token page, find the patient's name. You can filter patients by Patient Group (if applicable) and / or use the search bar to search for the patient by name.
Click the Token button to the right of the patient's name.
A small window will open with an alphanumeric code. This code will be used to log in to the tablet.
Using the Token to Log In to a Tablet or Personal Device
The token is the key that the patient will need to use to log in to the aTouchAway app.
You may decide to copy and paste the key into an email to send to the patient or provide it to them via phone.
If the user is using their own device, they will need to complete registration by associating an email address to the account and setting up a password upon the first log in with the token.
If the patient has not downloaded the app, they will need to follow the instructions here:
- When the tablet is powered ON, the aTouchAway app will open automatically.
- On a personal device, the user will need to open the aTouchAway app.
With the app open, have the user click Enter an account key near the bottom of the login page. The user may need to scroll down to reveal this button by sliding their finger upwards on the screen.
Have the patient enter the token (account key) in the account key field and tap Sign into aTouchAway.
The patient will now be logged in.
For patients using the aTouchAway tablet/Simplified, the account will be displayed on the tablet.
For patients using their own device, on the next page, the patient's email address needs to be added, and a password needs to be created and confirmed.
If the user is struggling to think of a password, consider these options to help.
Suggest they use:
- a familiar phrase and not include spaces between words
- use the first letters from each word of a phrase or line from a song
- use a familiar object, phrase or song lyric and change 1 or more characters to numbers and / or symbols
For a full demo of the process for mobile users, check out this video:
(note that the second browser is in Incognito mode)
For any patients using the aTouchAway tablet as Simplified Users: If the patient is logged in using a token and the aTouchAway platform is inactive for 45 days, the system will log the patient out. A new token will need to be shared with the patient, so they can log in again.
For any patients using their own devices: If the patient is logged in using a token and the aTouchAway platform is inactive for 45 days, the system will log the patient out. The patient will be required to log in with their email and password.