For aTouchAway / Simplified users, removing a patient from the aTouchAway platform will permanently delete this user and all their associated data. This cannot be undone.
This action will cause the permanent deletion of an aTouchAway / Simplified User account. For Bring Your Own Device type users, this action will disassociate the user from the organization.
Rather than deleting a user, you may want de-activate users, removing them from workflows and removing them from manager lists by following the instructions found here: Deactivate Users
Depending upon the implementation of your account, you will use one of two ways to add, remove, and edit users. You will use one of these pages:
Creation / Token method
To use the Creation / Token page to remove a patient's account from the aTouchAway platform, first go to the Dashboards and under User Management, select Creation / Token.
Find the patient you want to delete. You can use the "Search Patient" field to search by name, patient number, or health card number to ensure that you have the correct patient.
Once you have identified the correct patient, click the Delete icon to the right of the patient's name.
For aTouchAway / Simplified users, a confirmation window will open. If you are certain that you want to permanently delete the patient, follow the instructions on the window. If not, then click Cancel.
Once OK is clicked, the patient is PERMANENTLY deleted from aTouchAway.
For Bring Your Own Device users, a confirmation window will open. If you are certain that you want to disassociate the account from the organization, click OK. If not, then click Cancel.
Patients Method
To use the Patients page to remove a patient's account from the aTouchAway platform, first go to the Dashboards and under User Management, select Patients.
Find the patient you want to delete. You can use the "Search Patient" field to search by name, patient number, or health card number to ensure that you have the correct patient.
Once you have identified the correct patient, click the 3-dot menu to the right of the patient's name. Click Remove Patient.
For aTouchAway / Simplified users, a confirmation window will open. If you are certain that you want to permanently delete the patient, follow the instructions on the window. If not, then click Cancel.
Once OK is clicked, the patient is PERMANENTLY deleted from aTouchAway.
For Bring Your Own Device users, a confirmation window will open. If you are certain that you want to disassociate the account from the organization, click OK. If not, then click Cancel.
