--- title: How to Remove a Patient Account description: For aTouchAway / Simplified patients, removing a patient from the aTouchAway® solution will permanently delete this patient and all their associated data. This cannot be undone. --- [Skip to content](https://info.aetonix.com/how-to-delete-a-patient-account#main-content) - [English](https://info.aetonix.com/how-to-delete-a-patient-account) - [Français - Canada](https://info.aetonix.com/fr-ca/how-to-delete-a-patient-account) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/how-to-delete-a-patient-account) - [Français - Canada](https://info.aetonix.com/fr-ca/how-to-delete-a-patient-account) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en) 3. [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) # How to Remove a Patient Account ## For aTouchAway / Simplified patients, removing a patient from the aTouchAway® solution will permanently delete this patient and all their associated data. This cannot be undone. This action will cause the permanent deletion of an aTouchAway / Simplified Patient account.  For Mobile / Bring Your Own Device type patients, this action will disassociate the patient from the organization. Rather than removing a patient, you may want deactivate patient, removing them from pathways and removing them from Patient Manager lists by following the instructions found here:  [Deactivate Patients](https://help.aetonix.com/patient-discharge-guide-deactivating-the-patient-account?hsLang=en) Depending upon the implementation of your account, you will use one of two ways to add, remove, and edit patients.  You will use one of these pages: - [Creation / Token](https://info.aetonix.com/how-to-delete-a-patient-account#CreationTokenMethod) - [Patients](https://info.aetonix.com/how-to-delete-a-patient-account#PatientMethod) ### Creation / Token method To use the Creation / Token page to remove a patient's account from the organization, first go to the Dashboards and under **Patient Management**, click ***Creation / Token***. ![](https://info.aetonix.com/hs-fs/hubfs/creation%20token%20dashboards-png-Aug-16-2024-07-40-15-2704-PM.png?width=600&height=112&name=creation%20token%20dashboards-png-Aug-16-2024-07-40-15-2704-PM.png) Find the patient you want to remove.  Use the "Search Patient" field to search by patient number or health card number to ensure that you have the correct patient. Once you have identified the correct patient, click the ***Remove from organization*** icon to the right of the patient's name. ![](https://info.aetonix.com/hs-fs/hubfs/creation%20token%20remove%20grn-png.png?width=600&height=170&name=creation%20token%20remove%20grn-png.png) For aTouchAway / Simplified patients, a confirmation window will open.  If you are certain that you want to permanently delete the patient, follow the instructions on the window. If not, then click Cancel. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-04-2024-12-30-43-6065-PM.png?width=600&height=166&name=image-png-Apr-04-2024-12-30-43-6065-PM.png) Once OK is clicked, the patient is PERMANENTLY deleted from the aTouchAway® solution. For Mobile / Bring Your Own Device patients, a confirmation window will open.  If you are certain that you want to disassociate the account from the organization, click ***OK***.  If not, then click Cancel. ![](https://info.aetonix.com/hs-fs/hubfs/Confirm%20window%20grn-png.png?width=600&height=120&name=Confirm%20window%20grn-png.png) ### Patients Method To use the Patients page to remove a patient's account from the aTouchAway® solution, first go to the Dashboards and under **Patient Management**, click ***Patients***. ![](https://info.aetonix.com/hs-fs/hubfs/patients%20dashboards-png-Aug-16-2024-07-40-00-6850-PM.png?width=600&height=112&name=patients%20dashboards-png-Aug-16-2024-07-40-00-6850-PM.png) Find the patient you want to remove.  Use the "Search Patient" field to search by patient number or health card number to ensure that you have the correct patient. Once you have identified the correct patient, click the ***3 dots*** to the right of the patient's name. On the **3-dot menu**, click ***Remove Patient***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-24-2024-12-39-43-9800-PM.png?width=600&height=414&name=image-png-Jul-24-2024-12-39-43-9800-PM.png) For aTouchAway / Simplified patients, a confirmation window will open.  If you are certain that you want to permanently delete the patient, follow the instructions on the window. If not, then click Cancel. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-04-2024-12-27-55-8889-PM.png?width=600&height=144&name=image-png-Apr-04-2024-12-27-55-8889-PM.png) Once OK is clicked, the patient is PERMANENTLY deleted from the aTouchAway® solution. For Mobile / Bring Your Own Device patients, a confirmation window will open.  If you are certain that you want to disassociate the account from the organization, click ***OK***.  If not, then click Cancel. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-04-2024-12-40-46-3426-PM.png?width=600&height=79&name=image-png-Apr-04-2024-12-40-46-3426-PM.png)     - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - 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