How to Discharge a Patient Who Has a Kit

When discharging a patient who has an aTouchAway® solution kit, it is important that these steps are followed to allow for communication between clinicians and Logistics.

Initiate the Kit Retrieval Process.

On the Patients page, click the 3 dots to the right of the patient's name.

On the menu, select Retrieve Kit.

After confirming the Kit Retrieval request, the following steps will occur:

• The patient will be logged out of the aTouchAway™ tablet.

• A confirmation window will appear asking the Care Team member to confirm that:

  • all Default Manager(s) and / or Patient Group Manager(s) will be automatically unassigned from the patient upon the Kit return and will not be able to manage the patient anymore,

  • all Care Pathways will be stopped.

• The patient’s Patient State will change to Discharged.

• Throughout the Kit Retrieval process, the Default Manager(s) and / or Patient Group Manager(s) will remain assigned to the patient so that communication via the Kit Notes can continue.

• The Kit State will change to Return Prep.

Offboarding Call

Logistics will arrange an offboarding call.  They will provide instructions regarding packing up the kit. A courier pick up date and window of time will be decided upon for a contactless retrieval of the kit.

Once the offboarding call has taken place, the Kit State will be switched to Returning,

Kit Return Complete

Once the Kit is returned to warehouse: 

• the Default Manager(s) and / or Patient Group Manager(s) will be automatically unassigned from the patient,

• the patient’s Patient State will change to Inactive.

The Kit State will disappear once the kit is received in the warehouse.