--- title: How to Use the Messaging Function in the aTouchAway® App description: The aTouchAway® App can be used for messaging between patient and caregiver. These settings are controlled by your health care provider. --- [Skip to content](https://info.aetonix.com/how-to-use-the-messaging-function#main-content) - [English](https://info.aetonix.com/how-to-use-the-messaging-function) - [Français - Canada](https://info.aetonix.com/fr-ca/comment-utiliser-la-fonction-de-messagerie-dans-atouchaway) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/how-to-use-the-messaging-function) - [Français - Canada](https://info.aetonix.com/fr-ca/comment-utiliser-la-fonction-de-messagerie-dans-atouchaway) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en) 3. [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team) # How to Use the Messaging Function in the aTouchAway® App ## The aTouchAway® App can be used for messaging between patient and caregiver. These settings are controlled by your health care provider. Your health care provider may choose to contact you through the messaging feature in the aTouchAway® App.  This feature must be enabled by the healthcare provider.  Based on the settings your health care provider has chosen for you, messages will appear differently in your aTouchAway® App.     ### Easy Messaging This setting allows you to see the messages right on the screen.   The message notification on your tablet will look like this:   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-05-47-59-2294-PM.png?width=500&height=262&name=image-png-Apr-24-2024-05-47-59-2294-PM.png) Touching the message will do one of two things, based on your messaging settings: 1.  The message will vanish.  Your Health Care Provider will know that you have acknowledged the message.   2.  A screen will pop up so that you can read the message and touch the screen to say yes or no to the question being asked.  Touch the green checkmark if you agree, or the red X if you don't.   ![Messaging intermediate yes no](https://info.aetonix.com/hs-fs/hubfs/Messaging%20intermediate%20yes%20no.jpg?width=500&name=Messaging%20intermediate%20yes%20no.jpg) ### Advanced Messaging If you have a Messaging icon (envelope) in your left side navigation bar, you have Advanced Messaging settings on your account.  This will allow for more detailed 2-way communication between you and your health care provider.   The red circle with the 1 on the envelope indicates that you have 1 unread message in your inbox.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-05-49-24-7542-PM.png?width=500&height=263&name=image-png-Apr-24-2024-05-49-24-7542-PM.png) When you touch the messaging icon, you will see your contact list and the notifications that you have next to the name of the person who has sent the message.  Touch the contact's name to interact with them through messaging.   ![Messaging Inbox notifications](https://info.aetonix.com/hs-fs/hubfs/Messaging%20Inbox%20notifications.jpg?width=500&name=Messaging%20Inbox%20notifications.jpg) You will see any messages that have been sent between you and this contact.  To type a reply, touch the box that says "*Send a message to...*" at the bottom right of the screen. ![Messaging view messages](https://info.aetonix.com/hs-fs/hubfs/Screenshot_20220506-081052_aTouchAway.jpg?width=500&name=Screenshot_20220506-081052_aTouchAway.jpg) You can now compose a message using the keyboard that appears on the screen. ![Messaging compose message](https://info.aetonix.com/hs-fs/hubfs/Messaging%20compose%20message.jpg?width=500&name=Messaging%20compose%20message.jpg) Touch ***Send*** to send the message to your contact.   Would you like to print these instructions?  [Click here to download a printable PDF](https://info.aetonix.com/hubfs/Help%20Centre%20PDFs/How%20to%20use%20the%20messaging%20function%20in%20aTouchAway.pdf?hsLang=en)   - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#main-content) - [Taking Vital Signs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#taking-vital-signs) - [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team) - [Troubleshooting and FAQs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#troubleshooting-and-faqs) - [Resources for Patients and Family using the aTouchAway® App on their own device](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#main-content) - [Getting started](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#getting-started) - [Taking your Vital Signs](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#taking-your-vital-signs) - [Using aTouchAway to communicate with your care team](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#using-atouchaway-to-communicate-with-your-care-team) - [Other App Functions](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#other-app-functions) - [Troubleshooting](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#troubleshooting) - [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en#main-content) - [Overview of the Aetonix System](https://info.aetonix.com/resources-for-managers?hsLang=en#overview-of-the-aetonix-system) - [Using the aTouchAway Dashboards - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-basics) - [Using the aTouchAway Dashboards - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-setup-and-permissions) - [Using the aTouchAway Dashboards - Patient Monitoring and Reports](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-patient-monitoring-and-reports) - [The aTouchAway App - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-basics) - [The aTouchAway App - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-setup-and-permissions) - [The aTouchAway App - Patient Monitoring](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-patient-monitoring) - [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) - [Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#care-pathways) - [User Guides](https://info.aetonix.com/resources-for-managers?hsLang=en#user-guides) - [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) - [Other](https://info.aetonix.com/resources-for-managers?hsLang=en#other) - [Using the aTouchAway Dashboards - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-care-pathways) - [The aTouchAway App - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-care-pathways) - [Resources for Org Managers](https://info.aetonix.com/resources-for-org-managers?hsLang=en) - [Suggestions & Feedback](https://info.aetonix.com/suggestions-feedback?hsLang=en) - [Release Notes](https://info.aetonix.com/release-notes?hsLang=en#main-content) - [2026](https://info.aetonix.com/release-notes?hsLang=en#2026) - [2025](https://info.aetonix.com/release-notes?hsLang=en#2025) - [2024](https://info.aetonix.com/release-notes?hsLang=en#2024) - [2023](https://info.aetonix.com/release-notes?hsLang=en#2023) - [2022](https://info.aetonix.com/release-notes?hsLang=en#2022) - [2021](https://info.aetonix.com/release-notes?hsLang=en#2021) - [Go to Customer Portal](https://info.aetonix.com/portal) - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [![Chill listening crop-3](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?width=99&height=35&name=Aetonix_color_white_background-01.png "Chill listening crop-3")](https://aetonix.com) *Aetonix Systems Inc., 725 Baransway Dr., London, Ontario N5V 5G4, Canada, +1 (855) 561-4591* Copyright © 2025, Aetonix Systems Inc.