Help Centre

Back to home

Help Centre

Resources for Managers

Resources for Managers

Learn how to use the aTouchAway® App and Dashboards to manage patient care. Your plan may not contain every feature in this section.

Overview of the Aetonix System

What is a Care Pathway or clinical workflow?

Understanding Patient Types

aTouchAway® Dashboards & App Versions

Using the aTouchAway Dashboards - Basics

Log in to the aTouchAway® Dashboards

Navigating the aTouchAway® Dashboards

How to Log out of the aTouchAway® Dashboards

Using the aTouchAway Dashboards - Setup and Permissions

Configuring Bracelet Settings using the aTouchAway® Dashboards

Urgency Calls

Adding a Patient Manager to a Patient Group

Removing a Patient Group

Removing a Patient Group Manager from a Patient Group

Creating a New Patient Account and Account Key via the aTouchAway® Dashboards

How to Configure Users as Staff so they can be Assigned as Patient Managers

How to Set Manager Permissions

Giving Managers Access to Forms

Assigning Default Patient Managers

Patient Groups vs Default Patient Managers

How to Set Up a Patient Group

Inviting New Patients by Email

Locking & Unlocking Patient Groups

Changing Patient Group Setup

How to Set Patient Group Permissions

See more

Using the aTouchAway Dashboards - Patient Monitoring and Reports

Marking a Vital Sign Entry as Invalid and Adding a Note to a Vital Sign Entry

Data in the Health and Patient Overview Pages

Patient Overview - Exporting Data in a PDF

Multi-Form Viewing on the Patient Overview

The aTouchAway App - Basics

Getting Started with the aTouchAway® App as a Clinician

A Tour of the aTouchAway® App - Clinicians

aTouchAway® Tour - My Managed Patients

View History

The aTouchAway App - Setup and Permissions

Configuring Bracelet Settings using the aTouchAway® App

How to Work with Patient Groups (Caseload Groups)

Adding Managers and Setting Manager Permissions using the aTouchAway® App

Urgency Calls

Creating a New Patient Account and Access Key in the aTouchAway® App

aTouchAway® Account Settings (Managers)

Giving Managers access to Forms

Giving Patients Access to Forms

How to Set Up Patient Messaging

Setting Up aTouchAway® with Kit in Proxy Mode

How to Add Two aTouchAway® Accounts as Contacts to Each Other

See more

The aTouchAway App - Patient Monitoring

The Patient Profile Page in the aTouchAway® App

Can I see what my patient is seeing in their aTouchAway® App?

How to Set a Reminder for your Patient

Managing the Aetonix Tablet

aTouchAway® - Setting Up the User Tablet using the aTouchAway® App

Patient Discharge Guide- How to log out of a patient account

Patient Discharge Guide - Deactivating the Patient Account

Cancelling a Kit Request

User Guides

Sending & Receiving Notes for Kit Management

States on the Patients Page

Aetonix® Dashboard User Guide

aTouchAway® Dashboard Guide for Managers

How to use aTouchAway® for family virtual visiting in hospital and communication with the hospital care team

See more

Manager Specific FAQs

What do we do with the empty box(es) from the Aetonix® equipment?

Ontario Patient Experience Survey Setup

Request Kit Instructions and Kit Model Names

A Deactivated Patient is Still Appearing in the aTouchAway® App

How to Discharge a Patient Who Has a Kit

Finding and Using a Token to Help a Patient Log In to the aTouchAway® solution

Advanced Bluetooth Troubleshooting for Mobile Users (BYOD)

How do I create a new BYOD account for a user?

How to Remove a Patient Account

Shipping Address Is Invalid

See more

Other

Adding Organization Resources to a Patient's Resource List

ATLAS Access

Customer Portal Access

Using the aTouchAway Dashboards - Care Pathways

Starting a Pathway from the Dashboards

Editing a Care Pathway using the aTouchAway® Dashboards

Stopping a Care Pathway using the aTouchAway® Dashboards

The aTouchAway App - Care Pathways

Patient Manager Care Pathway interactions

Starting a Pathway from the aTouchAway® App

Editing a Care Pathway using the aTouchAway® App

Stopping a Care Pathway using the aTouchAway® App