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Help Centre

General Help Resources

General Help Resources

Instructions for app installation, account management and some general troubleshooting.

Download and Install the App

How to Start using aTouchAway on your iPhone or iPad

How to Start using aTouchAway on your Android phone or tablet

How to Start using aTouchAway on your Computer (Mac or Windows)

What is the URL for aTouchAway in a Browser?

What type of device is compatible with aTouchAway?

I have a code/account key. How do I get started?

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Manage your account settings

Logging in to your Account

Can I change my login email address?

I registered an account in the aTouchAway app before receiving an invitation link. What do I do?

Why does the app say my login email is invalid?

I get an error saying "email already in use"

How do I reset my password?

Why is my password invalid?

How do I change my email address in the app?

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Troubleshooting Installation Issues

I can't download the app on my device.

I have downloaded the Windows 10 app. Where is it?

I'm having trouble installing aTouchAway on my Mac

Error message: Can only install apps from the Microsoft Store