---
title: Can I see what my patient is seeing in their aTouchAway® App?
description: Control Functionality allows you to impersonate your patients for aTouchAway® App testing purposes.
---

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# Can I see what my patient is seeing in their aTouchAway® App?

## Control Functionality allows you to impersonate your patients for aTouchAway® App testing purposes.

This functionality needs to be activated by an Aetonix® representative.

If you are a manager or administrator either trying to Control a patient account using the "Control" function in the aTouchAway® App or by logging in to the aTouchAway® App as your patient during testing, you will need to be aware of their Patient Type to ensure the aTouchAway® App is accurately represented. 

### aTouchAway® Patient Types

There are two types of patient accounts in the aTouchAway® solution:

- **aTouchAway / Simplified**: This patient type is mostly for less tech-savvy patients or patients that require a full aTouchAway® solution Kit with a tablet and monitoring devices. The patient sees a simplified interface on the tablet with limited aTouchAway® App functionality. Clinical teams can control what the patients can do depending on their needs.
- **Mobile / Bring Your Own Device**: This patient type is for patients that can use the aTouchAway® App with full functionality and are generally comfortable using technology. 

Depending on the settings of your organization, the Patient Type may be preset when you are creating a patient account in the aTouchAway® solution. You can also manually choose a Patient Type when you are creating the account. 

If you try impersonating the patient account for testing purposes (logging in with a token), **or** when a shared device is accessing multiple patient accounts (ICU use cases), **you need to ensure the Patient Type is correct before proceeding**.

### How to view the aTouchAway® App as one of your patients

At the bottom of the aTouchAway® App homepage, select the ***Creation & Token*** tab.  

![](https://info.aetonix.com/hs-fs/hubfs/app%20homepage%20short%20grn-png.png?width=500&height=265&name=app%20homepage%20short%20grn-png.png)

On the **Creation & Token** page, find your patient in the list. You can use the text field to search by name or the dropdown list to filter by Patient Group.  Click the ***Control*** button to the right of the patient's name.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2024-07-26-08-3831-PM.png?width=500&height=203&name=image-png-Apr-25-2024-07-26-08-3831-PM.png)

The aTouchAway® App will display a warning that will let you verify the settings of the account you are about to control.  Click ***Proceed*** if the information is correct.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2024-07-27-42-3903-PM.png?width=500&height=371&name=image-png-Apr-25-2024-07-27-42-3903-PM.png)

If when verifying the settings you see the wrong Patient Type, press ***Cancel***.  You will need to switch the Patient Type to the correct one prior to continuing. 

[Follow the instructions below to switch the Patient Type.](https://info.aetonix.com/working-with-user-types-and-control-functionality#SwitchUserType)

 

 If the account is an aTouchAway / Simplified type, a black screen with the preconfigured access will be shown.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2024-07-29-41-5426-PM.png?width=500&height=265&name=image-png-Apr-25-2024-07-29-41-5426-PM.png)

If this is not what you intended to see, you will need to log out and switch the Patient Type to the correct one. 

[Follow the instructions below to switch the Patient Type.](https://info.aetonix.com/working-with-user-types-and-control-functionality#SwitchUserType)

### To log out

Click on *aTouchAway* or the ***time*** button (top-right corner). 

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2024-07-30-53-2134-PM.png?width=500&height=265&name=image-png-Apr-25-2024-07-30-53-2134-PM.png)

Click the ***aTouchAway Setting*** button.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2023-04-46-12-6917-PM.png?width=500&height=271&name=image-png-Apr-25-2023-04-46-12-6917-PM.png)

Click ***Logout & Return**. *

*![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2023-04-41-31-6285-PM.png?width=500&height=266&name=image-png-Apr-25-2023-04-41-31-6285-PM.png)*

On the login screen, enter your password.  Click ***Save***.

*![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-25-2023-04-43-09-0465-PM.png?width=500&height=266&name=image-png-Apr-25-2023-04-43-09-0465-PM.png)*

### To switch Patient Type

1. Using your manager account, go to the list of the patients in the ***Creation & Token*** tab.
2. Click the name of the patient; this opens the **Edit Patient Info** window.
3. Under **Patient Type**, select the correct patient type in the dropdown menu.  Click ***Save***. 

Now you can go back to the patient aTouchAway® App and log in using a token or click on the ***Control*** button to proceed to control this account.

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