--- title: How to Start using the aTouchAway® App on your iPhone or iPad description: Download and get started with aTouchAway on iOS --- [Skip to content](https://info.aetonix.com/atouchaway-quick-start-guide-ios#main-content) - [English](https://info.aetonix.com/atouchaway-quick-start-guide-ios) - [Français - Canada](https://info.aetonix.com/fr-ca/comment-commencer-à-utiliser-atouchaway-sur-votre-iphone-ou-ipad) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/atouchaway-quick-start-guide-ios) - [Français - Canada](https://info.aetonix.com/fr-ca/comment-commencer-à-utiliser-atouchaway-sur-votre-iphone-ou-ipad) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en) 3. [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) # How to Start using the aTouchAway® App on your iPhone or iPad ## Get started with the aTouchAway® App on your iPhone or iPad. These instructions are for users who are using the aTouchAway® App on their own personal devices. ### Download and Install the aTouchAway® App ### [![Screen Shot 2022-03-25 at 10.19.03 AM](https://info.aetonix.com/hs-fs/hubfs/Screen%20Shot%202022-03-25%20at%2010.19.03%20AM.png?width=193&name=Screen%20Shot%202022-03-25%20at%2010.19.03%20AM.png)](https://itunes.apple.com/us/app/aetonix-atouchaway-mobile/id916897290?mt=8&uo=4) Click to download and install the aTouchAway® App on your iPhone or iPad. ### Choose your Region ![IOS choose region](https://info.aetonix.com/hs-fs/hubfs/IOS%20choose%20region.jpeg?width=250&name=IOS%20choose%20region.jpeg)         Choose your region correctly.  This will ensure that your account is in the correct database to connect with your provider.               ### Log in Options Your care provider will give you specific instructions on how to log in and/or create your account.  Before proceeding, verify that you are choosing the correct instructions based on the details they have provided.   Choose the option (1, 2 or 3) from below that matches the instructions given to you by your care provider. ![IOS log in](https://info.aetonix.com/hs-fs/hubfs/IOS%20log%20in.jpeg?width=252&name=IOS%20log%20in.jpeg) 1 - If you have been given an ACCOUNT KEY by your provider, select this option to create your account.   2 - Choose this option if you received an email inviting you to join the aTouchAway® App that did not include an account key.  If you are unsure which account to create, check with your provider to get the proper instructions.     3 - If you already have an account and are using an email address and password to sign in to the aTouchAway® App, select this option.       ### Signing up with an Account Key ![Account key BYOD](https://info.aetonix.com/hs-fs/hubfs/Account%20key%20BYOD.jpeg?width=250&name=Account%20key%20BYOD.jpeg)   Once you have entered your account key, you must finish setting up your account.   **Enter your Email Address** **Create a Password** - Please note the special conditions for password creation, most notably, that the only special characters that can be used are !@#$%^& **Accept the Aetonix® License Agreement.** **Accept the Aetonix® Privacy Policy.**   **Scroll Down and select DONE**     ### Verify your Email Address ![verify email ](https://info.aetonix.com/hs-fs/hubfs/verify%20email%20.jpeg?width=250&name=verify%20email%20.jpeg) You will receive an email from Aetonix® in the account that is associated with your aTouchAway® account.  Please visit the link provided, either by clicking on it or by copying it and pasting it into your browser.   Until your email is verified, you will see a banner at the top of your aTouchAway® App reminding you to complete this step. If you did not receive this email, please check the banner at the top of your aTouchAway® App to ensure that your email address is correct and click the RESEND button.     ### General Information and Tips - If you see a popup window on the screen reminding you of an action, such as answering a question, select the appropriate answer and proceed with the required action.  Those actions could include measuring your vital signs. Be sure to click ***Done*** when you've completed the action.  You may need to scroll down to the end of the form until you reach this button.   - Your care provider may provide you with educational materials or resources.  The articles can be viewed in the Resources menu.  Click the ***BACK*** button to return to the previous page. - You may see an error message appear on-screen when your internet connection is lost.  It means your Wi-Fi connection is experiencing connectivity issues.  Try moving closer to your modem, or restart your modem and allow a few minutes to reconnect to the network. Once reconnected, the aTouchAway® App should connect and become responsive.   - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#main-content) - [Taking Vital Signs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#taking-vital-signs) - [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team) - [Troubleshooting and FAQs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#troubleshooting-and-faqs) - [Resources for Patients and Family using the aTouchAway® App on their own device](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#main-content) - [Getting started](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#getting-started) - [Taking your Vital Signs](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#taking-your-vital-signs) - [Using aTouchAway to communicate with your care team](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#using-atouchaway-to-communicate-with-your-care-team) - [Other App Functions](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#other-app-functions) - [Troubleshooting](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#troubleshooting) - [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en#main-content) - [Overview of the Aetonix System](https://info.aetonix.com/resources-for-managers?hsLang=en#overview-of-the-aetonix-system) - [Using the aTouchAway Dashboards - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-basics) - [Using the aTouchAway Dashboards - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-setup-and-permissions) - [Using the aTouchAway Dashboards - Patient Monitoring and Reports](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-patient-monitoring-and-reports) - [The aTouchAway App - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-basics) - [The aTouchAway App - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-setup-and-permissions) - [The aTouchAway App - Patient Monitoring](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-patient-monitoring) - [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) - [Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#care-pathways) - [User Guides](https://info.aetonix.com/resources-for-managers?hsLang=en#user-guides) - [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) - [Other](https://info.aetonix.com/resources-for-managers?hsLang=en#other) - [Using the aTouchAway Dashboards - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-care-pathways) - [The aTouchAway App - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-care-pathways) - [Resources for Org Managers](https://info.aetonix.com/resources-for-org-managers?hsLang=en) - [Suggestions & Feedback](https://info.aetonix.com/suggestions-feedback?hsLang=en) - [Release Notes](https://info.aetonix.com/release-notes?hsLang=en#main-content) - [2026](https://info.aetonix.com/release-notes?hsLang=en#2026) - [2025](https://info.aetonix.com/release-notes?hsLang=en#2025) - [2024](https://info.aetonix.com/release-notes?hsLang=en#2024) - [2023](https://info.aetonix.com/release-notes?hsLang=en#2023) - [2022](https://info.aetonix.com/release-notes?hsLang=en#2022) - [2021](https://info.aetonix.com/release-notes?hsLang=en#2021) - [Go to Customer Portal](https://info.aetonix.com/portal) - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [![Chill listening crop-3](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?width=99&height=35&name=Aetonix_color_white_background-01.png "Chill listening crop-3")](https://aetonix.com) *Aetonix Systems Inc., 725 Baransway Dr., London, Ontario N5V 5G4, Canada, +1 (855) 561-4591* Copyright © 2025, Aetonix Systems Inc.