-
Get Help Fast!
-
SYSTEM STATUS
-
User Manuals for Kit Devices
-
General Help Resources
-
Resources for Patients using an Aetonix® Tablet
-
Resources for Patients and Family using aTouchAway® on their own device
-
Resources for Managers
- Overview of the Aetonix System
- Using the aTouchAway Dashboards - Basics
- Using the aTouchAway Dashboards - Setup and Permissions
- Using the aTouchAway Dashboards - Patient Monitoring and Reports
- The aTouchAway App - Basics
- The aTouchAway App - Setup and Permissions
- The aTouchAway App - Patient Monitoring
- Managing the Aetonix Tablet
- Care Pathways
- User Guides
- Manager Specific FAQs
- Other
- Using the aTouchAway Dashboards - Care Pathways
- The aTouchAway App - Care Pathways
-
Resources for Org Managers
-
Suggestions & Feedback
-
Release Notes
During a Video Call, I can see and hear my contact, but they cannot see or hear me.
Check to ensure that your media settings and device permissions are set correctly, then try your call again.
If you are certain your internet connection/Wi-Fi signal is good, please try the following:
1. Open your Account Menu (top-left corner of the home screen of the aTouchAway® App).
2. Scroll down to see the Media Settings section
3. Ensure your Audio and Video sources are correct.
Normally, it will display the default settings of the device used, but you may want to try selecting different options if you are experiencing issues and try your call again.