---
title: Creating a New Patient Account and Account Key via the aTouchAway® Dashboards
description: These are the steps for creating a patient account and generating a patient account key/token.  Note that this process can also be completed using the aTouchAway® App.
---

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# Creating a New Patient Account and Account Key via the aTouchAway® Dashboards

## These are the steps for creating a patient account and generating a patient account key/token. Note that this process can also be completed using the aTouchAway® App.

If you do not have aTouchAway® Dashboards access, you can create a token in the aTouchAway® App.  For those instructions, [click here](https://info.aetonix.com/creating-a-user-patient-in-the-atouchaway-app?hsLang=en).

To create a new patient account, use one of the following methods.  Your access may depend on your organization, your role, or your permissions.

#### 1. Creating a New Patient Account / Account Key Using Creation / Token

On the aTouchAway® Dashboards under **Patient Management**, click ***Creation/Token***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-09-36-4025-PM.png?width=600&height=109&name=image-png-Apr-24-2024-07-09-36-4025-PM.png)

Click ***ADD*** at the bottom of the page. 

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-11-16-5325-PM.png?width=500&height=240&name=image-png-Apr-24-2024-07-11-16-5325-PM.png)

A new window will open with two tabs:  **Create New Patient** and **Invite by Email**. 

*For most patients, the recommended method is to create the patient and send them an email separately as patients are most likely to log in if they receive the email from their care provider instead of receiving a message from Aetonix®.*

Fill in the patient's information and select "Mobile/Bring Your Own Device" in the Patient Type field. (For more details on Patient Types, [go here.)](https://help.aetonix.com/understanding-user-types?hsLang=en)    

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-13-08-5311-PM.png?width=500&height=445&name=image-png-Apr-24-2024-07-13-08-5311-PM.png)

Select a Patient Group and/or assign a default manager, as needed.

Add information to the Pinned Note text box, if desired.  This section can be used to add non-clinical details to the patient's program at the time the account is created.  

Click ***CREATE***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-15-27-9152-PM.png?width=500&height=407&name=image-png-Apr-24-2024-07-15-27-9152-PM.png)

You will now see the patient added to the list of patients. Any default managers assigned will receive a notification on the aTouchAway® App of the new patient added. 

To obtain the patient's Account Key/Token, find the patient's name in the list.  Search for the patient using their patient number. Click the *token* icon to the right of their name.

A pop-up box will display the patient's unique Account Key/Token to access the aTouchAway® App.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-40-38-1749-PM.png?width=500&height=240&name=image-png-Apr-24-2024-07-40-38-1749-PM.png)

#### 2. Creating a New Patient Account / Account Key Using Patients

On the aTouchAway® Dashboards under **Patient Management**, click ***Patients***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-20-53-7393-PM.png?width=600&height=110&name=image-png-Apr-24-2024-07-20-53-7393-PM.png)

Click on ***+*** ***Add Patient*** in the top right corner of the page.  

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-22-29-9195-PM.png?width=500&height=222&name=image-png-Apr-24-2024-07-22-29-9195-PM.png)

Fill in the patient's information and select "Mobile/Bring Your Own Device" in the Patient Type field. (For more details on Patient Types, [go here.)](https://help.aetonix.com/understanding-user-types?hsLang=en)   

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-23-58-5476-PM.png?width=500&height=310&name=image-png-Apr-24-2024-07-23-58-5476-PM.png)

Select a Patient Group and/or assign a default manager as needed.

Add information to the Pinned Note text box, if desired.  This section can be used to add non-clinical details to the patient's program at the time the patient's account is created.  

Click ***CREATE NEW PATIENT***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-26-08-8679-PM.png?width=500&height=397&name=image-png-Apr-24-2024-07-26-08-8679-PM.png)

To obtain the patient's Account Key/Token, find the patient's name in the list.  Search for the patient using their patient number or health card number. Click the 3-dot menu to the right of the patient's name.  Click ***Patient Token***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-07-39-31-4258-PM.png?width=500&height=345&name=image-png-Apr-24-2024-07-39-31-4258-PM.png)

A pop-up box will display the patient's unique Account Key/Token to access the aTouchAway® App.

### Sharing the Account Key

Depending on your workflow, you may copy and paste the key into an email to send to the patient or provide it to them via phone. 

If the patient will be accessing the aTouchAway® App on their personal mobile device, you will need to provide them with instructions on how to log in to the aTouchAway® solution. There's a detailed help article here that you can send them:  [How to log in with an access key](https://help.aetonix.com/i-have-a-code.-how-do-i-get-started?hsLang=en).

The token is a one-time use key that the patient will need to use to log in to the aTouchAway® App. Upon logging in, they need to complete registration by associating an email address to the account and setting up a password. After successfully registering, the token/account key will no longer be needed/usable. 

Alternatively, if the patient will be accessing the aTouchAway® App on an aTouchAway® solution tablet as an aTouchAway / Simplified patient, you will need to set up the tablet for them using this token.  See [aTouchAway® - Setting Up the Patient's Tablet using the aTouchAway® App](https://help.aetonix.com/atouchaway-setting-up-the-user-tablet-using-the-app?hsLang=en)

### On the Patient's device

On the aTouchAway® login page on the patient's device, click ***Enter an account key***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Aug-12-2024-04-50-36-9397-PM.png?width=300&height=397&name=image-png-Aug-12-2024-04-50-36-9397-PM.png)

Enter the code from the Token window (accessed earlier) in the field.  Click ***Sign into aTouchAway***.

![](https://info.aetonix.com/hs-fs/hubfs/image-png-Aug-12-2024-04-50-17-9332-PM.png?width=300&height=398&name=image-png-Aug-12-2024-04-50-17-9332-PM.png)

For patients who are aTouchAway / Simplified patients, the account will be displayed on the tablet.

For patients using their own device, on the next page, the patient's email address needs to be added, and a password needs to be created and confirmed.

![Password requirements](https://info.aetonix.com/hs-fs/hubfs/Password%20requirements.png?width=400&name=Password%20requirements.png)

If the patient is struggling to think of a password, consider these options to help.

Suggest they use:

\- a familiar phrase and not include spaces between words

\- use the first letters from each word of a phrase or line from a song

\- use a familiar object, phrase or song lyric and change 1 or more characters to numbers and / or symbols

**For a full demo of the process for mobile users, check out this video:**

(note that the second browser is in Incognito mode)

![How to create a new patient mobile](https://info.aetonix.com/hs-fs/hubfs/How%20to%20create%20a%20new%20patient%20mobile.gif?width=688&name=How%20to%20create%20a%20new%20patient%20mobile.gif)

For any patients using the aTouchAway® tablet as Simplified users: If the patient is logged in using a token and the aTouchAway® solution is inactive for 30 days, the system will log the patient out.  A new token will need to be shared with the patient, so they can log in again.

For any patients using their own devices: If the patient is logged in using a token and the aTouchAway® solution is inactive for 30 days, the system will log the patient out.  The patient will be required to log in with their email and password.

 

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