Creating a New Patient Account and Account Key via the Aetonix Dashboards

These are the steps for creating a patient account and generating a patient account key/token. Note that this process can also be completed using the aTouchAway App.

If you do not have Dashboard access, you can create a token in the aTouchAway App.  For those instructions, click here.

To create a new patient account, use one of the following methods.  Your access may depend on your organization, your role, or your permissions.

1. Creating a New Patient Account / Account Key Using Creation / Token

On the Dashboard under Patient Management, click Creation/Token.

Click ADD at the bottom of the page. 

A new window will open with two tabs:  Create New Patient and Invite by Email. 

For most patients, the recommended method is to create the patient and send them an email separately as patients are most likely to log in if they receive the email from their care provider instead of receiving a message from Aetonix.

Fill in the patient's information and select "Mobile/Bring Your Own Device" in the Patient Type field. (For more details on Patient Types, go here.)    

Select a Patient Group and/or assign a default manager, as needed.

Add information to the Pinned Note text box, if desired.  This section can be used to add non-clinical details to the patient's program at the time the account is created.  

Click CREATE.

You will now see the patient added to the list of patients. Any default managers assigned will receive a notification on the aTouchAway app of the new patient added. 

To obtain the patient's Account Key/Token, click the "token" icon.

A pop-up box will display the patient's unique Account Key/Token to access the aTouchAway app.

2. Creating a New Patient Account / Account Key Using Patients

On the Dashboard under Patient Management, click Patients.

Click on + Add Patient in the top right corner of the page.  

Fill in the patient's information and select "Mobile/Bring Your Own Device" in the Patient Type field. (For more details on Patient Types, go here.)   

Select a Patient Group and/or assign a default manager as needed.

Add information to the Pinned Note text box, if desired.  This section can be used to add non-clinical details to the patient's program at the time the patient's account is created.  

Click CREATE NEW PATIENT.

To obtain the patient's Account Key/Token, click the 3-dot menu to the right of the patient's name.  Click Patient Token.

A pop-up box will display the patient's unique Account Key/Token to access the aTouchAway app.

Sharing the Account Key

Depending on your workflow, you may copy and paste the key into an email to send to the patient or provide it to them via phone. 

If the patient will be accessing the aTouchAway app on their personal mobile device, you will need to provide them with instructions on how to log in to aTouchAway. There's a detailed help article here that you can send them:  How to log in with an access key.

Alternatively, if the patient will be accessing the aTouchAway app on an Aetonix tablet as an aTouchAway / Simplified patient, you will need to set up the tablet for them using this token.  See Setting up an Aetonix Tablet and Kit. 

On the Patient's device

On the aTouchAway login page on the patient's device, click Enter an account key.

Enter the code from the Token window (accessed earlier) in the field.  Click Sign into aTouchAway.

For patients using the aTouchAway tablet/Simplified, the account will be displayed on the tablet.

For patients using their own device, on the next page, the patient's email address needs to be added, and a password needs to be created and confirmed.

For a full demo of the process for mobile users, check out this video:

(note that the second browser is in Incognito mode)