If you registered in the aTouchAway® App before receiving your registration link, your account will not show what it should be showing.
If you registered before receiving a registration link from your doctor or care team and the aTouchAway® App does not show what you’re supposed to see, please follow the steps below.
Before following these steps, please close the aTouchAway® App on your device if it's open. You don't need to log out.
First, follow the registration link you received using an Internet browser. The link will look similar to this example; however, the characters at the end of the link will be different.
At the bottom of the page, click Redeem code here.
On the credentials page, enter the account credentials (email and password) that you created previously.
In the Code field, enter the characters that you see at the end of the invitation link. Enter all characters that you see after the "=" (equal sign).
In this example, "test-promocode" are the characters after the equal sign. These characters were entered in the Code field of the credentials page.
Click Submit.
Open your aTouchAway® App. You should be added to the group to which you belong. Any automatic actions for your care plan will be shown.
The steps to follow next will be provided by your doctor or care team. Please refer to the email you received from them.
This process only applies to users on the BYOD (Bring Your Own Device) interface.
If you cannot proceed due to a message stating "email already in use", please contact the support team.