--- title: I registered an account in the aTouchAway® App before receiving an invitation link. What do I do? description: If you registered in the aTouchAway® App before receiving your registration link, your account will not show what it should be showing. --- [Skip to content](https://info.aetonix.com/i-registered-an-account-in-the-atouchaway-app-before-receiving-an-invitation#main-content) - [English](https://info.aetonix.com/i-registered-an-account-in-the-atouchaway-app-before-receiving-an-invitation) - [Français - Canada](https://info.aetonix.com/fr-ca/jai-inscrit-un-compte-dans-lapplication-atouchaway-avant-de-recevoir-un-lien-dinvitation.-que-dois-je-faire) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/i-registered-an-account-in-the-atouchaway-app-before-receiving-an-invitation) - [Français - Canada](https://info.aetonix.com/fr-ca/jai-inscrit-un-compte-dans-lapplication-atouchaway-avant-de-recevoir-un-lien-dinvitation.-que-dois-je-faire) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en) 3. [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) # I registered an account in the aTouchAway® App before receiving an invitation link. What do I do? ## If you registered in the aTouchAway® App before receiving your registration link, your account will not show what it should be showing. **If you registered before receiving a registration link from your doctor or care team and the aTouchAway® App does not show what you’re supposed to see, please follow the steps below.**  Before following these steps, please close the aTouchAway® App on your device if it's open. You don't need to log out.   First, follow the registration link you received using an Internet browser.  The link will look similar to this example; however, the characters at the end of the link will be different. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-02-2025-04-23-43-1281-PM.png?width=500&height=40&name=image-png-Apr-02-2025-04-23-43-1281-PM.png) At the bottom of the page, click ***Follow this link***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Oct-06-2025-02-13-31-1806-PM.png?width=500&height=671&name=image-png-Oct-06-2025-02-13-31-1806-PM.png) On the credentials page, enter the account credentials (email and password) that you created previously.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-02-2025-04-11-21-9336-PM.png?width=500&height=303&name=image-png-Apr-02-2025-04-11-21-9336-PM.png) In the Code field, enter the characters that you see at the end of the invitation link.  Enter all characters that you see after the "=" (equal sign). In this example, "test-promocode" are the characters after the equal sign.  These characters were entered in the Code field of the credentials page. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-02-2025-04-12-17-5448-PM.png?width=500&height=36&name=image-png-Apr-02-2025-04-12-17-5448-PM.png) ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-02-2025-04-14-40-9247-PM.png?width=500&height=302&name=image-png-Apr-02-2025-04-14-40-9247-PM.png) Click ***Submit***. Open your aTouchAway® App.  You should be added to the group to which you belong.  Any automatic actions for your care plan will be shown. The steps to follow next will be provided by your doctor or care team. Please refer to the email you received from them. This process only applies to users on the *BYOD (Bring Your Own Device)* interface.  If you cannot proceed due to a message stating "email already in use", [please contact the support team](https://help.aetonix.com/submit-a-help-request?hsLang=en).     - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#main-content) - [Taking Vital Signs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#taking-vital-signs) - [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team) - [Troubleshooting and FAQs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#troubleshooting-and-faqs) - [Resources for Patients and Family using the aTouchAway® App on their own device](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#main-content) - [Getting started](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#getting-started) - [Taking your Vital Signs](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#taking-your-vital-signs) - [Using aTouchAway to communicate with your care team](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#using-atouchaway-to-communicate-with-your-care-team) - [Other App Functions](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#other-app-functions) - [Troubleshooting](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#troubleshooting) - [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en#main-content) - [Overview of the Aetonix System](https://info.aetonix.com/resources-for-managers?hsLang=en#overview-of-the-aetonix-system) - [Using the aTouchAway Dashboards - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-basics) - [Using the aTouchAway Dashboards - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-setup-and-permissions) - [Using the aTouchAway Dashboards - Patient Monitoring and Reports](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-patient-monitoring-and-reports) - [The aTouchAway App - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-basics) - [The aTouchAway App - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-setup-and-permissions) - [The aTouchAway App - Patient Monitoring](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-patient-monitoring) - [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) - [Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#care-pathways) - [User Guides](https://info.aetonix.com/resources-for-managers?hsLang=en#user-guides) - [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) - [Other](https://info.aetonix.com/resources-for-managers?hsLang=en#other) - [Using the aTouchAway Dashboards - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-care-pathways) - 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