Making and Receiving Calls in aTouchAway on your own Device

The aTouchAway app can be used to make and receive calls whether you are a patient, a family member, or a member of the care team.

Making a Call

You can communicate with your Contacts using messaging, voice calling or video calling. 

You will see icons beside each person's name in your contact list.  

When contacts are online and available, the icons will be dark and active.  When contacts are offline, the icons will appear faded and no action will happen if you touch them.  In the image below, Nurse Julie is available and online, while the other two contacts are not online.  They can still be contacted through messaging.  


Contacts and Availability

To initiate a call, click on the voice call  Audio call button BYODor video call Video Call button BYOD button beside the person you wish to contact.  

The screen will appear like below.  Once connected, a video will appear if you have selected Video Call. You can end the call by clicking on the End Call button.

Calling BYOD

The aTouchAway app will request permission to use your camera and microphone in order to use the communication tools it contains.  If you see a pop-up screen on your device requesting these permissions, select Allow or Allow while using the app to continue.  Once the permissions are granted, you should not see these pop-ups again.

Receiving a Call

An incoming call will appear on your screen and will be accompanied by your selected ringtone.  

Touch the appropriate buttons to accept or deny (decline) the call or to hang up and send a message instead.  
The call will be identified as a voice call or a video call.  

Incoming call BYOD

Missed Calls

Missed calls will appear in your app Contacts list.  

You will see a red dot appear on the call icon of the person who tried to contact you.  Clicking on the icon will immediately call the person back.  

You will also see a red dot in View History at the top of your app.  Clicking on this red dot will give you details of what actions you've missed. 

Missed call BYOD