My Deactivated Patient is Still Appearing in my App

Deactivated patients may still show up in a manager's app if manager privileges haven't been removed.

When deactivating a patient in the Dashboard, be sure to select "Remove Managers" and "Stop Workflows" in the Inactive Warning window that appears during the deactivation process.  For more information on this process, please go to: How to deactivate a patient account

How to Resolve 

If the patient still appears in Your Managed Users list, you can resolve the issue by using one of the following methods, depending upon the implementation of your account:

• Creation/Token Page
• Patients Page

Creation/Token Page

1. On the Creation/Token page, locate the patient in the list and click the Edit icon (pencil / paper icon).
2. Reactivate the patient by changing their state to User is active in the Edit User Info window. Click Save. 
   
3. Click the Edit icon to deactivate the patient once again by choosing the User is not active option in the dropdown menu. Click Save.
4. In the Inactive Warning window, select "Remove Managers" and "Stop Workflows".  Click Deactivate.
   
5. Refresh your app to see the changes.  In your browser, hit the Refresh button.  If you're on a mobile device, force quit the app and then reopen it.  

1. On the Patients page, click in the box to the left of the patient's name.  Click the pencil icon that appears next to their state.  Reactivate the patient by setting their state to Active-Care.  Keep the patient state in edit mode by not clicking the box to the left of the patient's name.
2. Click on the pencil icon that is still visible next to the patient's current state.  Change the patient state to Inactive to deactivate the patient again. 
3. In the Inactive Warning window, select "Remove Managers" and "Stop Workflows".  Click the box to the left of the patient's name to end edit mode.
   
   
4. Refresh your app to see the changes.  In your browser, hit the Refresh button.  If you're on a mobile device, force quit the app and then reopen it.