My iPhone/iPad is frozen and not responding

How to reset your app if it is not responding. (iPhone and iPad)

If you have downloaded and installed aTouchAway on your Apple device (iPhone, iPad) and it does not open or does not respond, try the steps below to troubleshoot and fix the issue.

Ensure your device is compatible with aTouchAway

The list of compatible systems is available here. If your device is not compatible, you may still be able to use aTouchAway Web by going to

Force quit aTouchAway

Instructions can be found at

Review aTouchAway settings on your device 

From the home screen on your device, go to Settings (the gear icon), scroll down to locate aTouchAway, and tap on it. This should display all access granted to aTouchAway on installation. Check the following:
  • Ensure Cellular Data is enabled if you are using a mobile network instead of Wi-Fi
  • Enable the Microphone and Camera if you are having problems with a call in the app.
    • This may not appear if you've never used the microphone or camera on your device for this app.
 The settings should look like this to ensure the app can perform as intended:

Make sure your device is updated to the latest version of the iOS

Information and instructions are available at

Reinstall aTouchAway

Start by deleting the app. Then re-download the aTouchAway app by going to and clicking on the Download button for your system.