--- title: Patient Discharge Guide - Deactivating the Patient Account description: Step 2 of the Patient Discharge Guide. --- [Skip to content](https://info.aetonix.com/patient-discharge-guide-deactivating-the-patient-account#main-content) - [English](https://info.aetonix.com/patient-discharge-guide-deactivating-the-patient-account) - [Français - Canada](https://info.aetonix.com/fr-ca/guide-de-sortie-du-patient-désactiver-le-compte-du-patient) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/patient-discharge-guide-deactivating-the-patient-account) - [Français - Canada](https://info.aetonix.com/fr-ca/guide-de-sortie-du-patient-désactiver-le-compte-du-patient) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en) 3. [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) # Patient Discharge Guide - Deactivating the Patient Account ## Step 2 of the Patient Discharge Guide. Deactivating a patient's account will stop reminders and any Care Pathways.  You can choose to remove any assigned managers, and it is the recommended action to remove the patient from your management lists in the aTouchAway® App. Depending upon the implementation of your account, you will use one of two ways to deactivate patients.  You will use one of these pages: - [Creation / Token](https://info.aetonix.com/patient-discharge-guide-deactivating-the-patient-account#CreationToken) - [Patients](https://info.aetonix.com/patient-discharge-guide-deactivating-the-patient-account#Patients) ### Creation / Token On the aTouchAway® **Dashboards** under **Patient Management**, click ***Creation/Token.*** ***![](https://info.aetonix.com/hs-fs/hubfs/image-png-May-01-2024-12-20-30-7526-PM.png?width=600&height=109&name=image-png-May-01-2024-12-20-30-7526-PM.png)*** Locate the patient to deactivate and click the ***Edit*** button.  ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-22-2024-02-26-30-0007-PM.png?width=600&height=263&name=image-png-Jul-22-2024-02-26-30-0007-PM.png)  Click the box under **Patient active state. ** Select ***Patient is not active*** from the dropdown list. Click ***Save***. In the **Inactive Warning** pop-up window, check the boxes next to *Remove Managers*, *Remove Contacts* (recommended), and *Stop Pathways*.  Clicking Remove Managers automatically checks Stop Pathways. Click ***Deactivate**.* #### ![](https://info.aetonix.com/hs-fs/hubfs/image-png-May-01-2024-12-23-38-0432-PM.png?width=500&height=305&name=image-png-May-01-2024-12-23-38-0432-PM.png) If you would like to maintain the data in the patient’s account for historical/reporting purposes, do not remove managers. The account will still be inactive, but the manager(s) will be able to access the patient's data from the aTouchAway® App. If you remove the managers, staff members who have the ability to log in to aTouchAway® Dashboards will be able to re-activate the patient and re-assign themselves as a manager to view the file at any time.  The names of inactive patients will be red on the **Creation / Token** page and will only have the icons applicable to Inactive patients to the right of their names. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-22-2024-02-28-41-3451-PM.png?width=600&height=263&name=image-png-Jul-22-2024-02-28-41-3451-PM.png) #### OPTIONAL: Removing/Deleting the Patient Account Clicking the "***Remove from organization***" button will remove your patient from the organization. If the patient is a Mobile / Bring Your Own Device patient, the patient's account can be associated with another organization at a later time. If the patient is an aTouchAway / Simplified patient (tablet), this action will trigger the **permanent deletion of all their data.  ** Please make sure you want to PERMANENTLY DELETE the patient and ALL THEIR DATA before clicking this button. You will be asked to confirm you want to delete the patient. This action cannot be undone.  **If you are unsure of how to proceed, please contact us BEFORE deleting.  ** To remove a patient, click the person with the X icon to the right of the patient's name.  Click ***Remove Patient***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-22-2024-02-30-10-6414-PM.png?width=600&height=170&name=image-png-Jul-22-2024-02-30-10-6414-PM.png) A confirmation window will pop up.  Click ***OK*** to confirm removal of the patient or click ***Cancel*** to stop the process and return to the **Creation / Token** page. ### ![](https://info.aetonix.com/hs-fs/hubfs/image-png-May-01-2024-12-25-32-1999-PM.png?width=500&height=91&name=image-png-May-01-2024-12-25-32-1999-PM.png) ### Patients In aTouchAway® Dashboards under **Patient Management**, click ***Patients.*** ![](https://info.aetonix.com/hs-fs/hubfs/patients%20dashboards-png.png?width=600&height=109&name=patients%20dashboards-png.png) Locate the patient to deactivate and click thebox to the left of their name. Once the patient is selected, a pencil will appear to the right of the Patient State label.  Click the ***pencil***.  If the Patients page is open in a narrow window, the pencil may appear below the Patient State label. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-23-2024-02-35-24-0128-PM.png?width=600&height=131&name=image-png-Jul-23-2024-02-35-24-0128-PM.png) The ***Inactive*** button may be readily available to click, depending on the patient's current state.  If the Inactive button is greyed out, the patient needs to be moved through the states until the Inactive button is available. The patient states in which the Inactive button is available include: New, Active-Care, and Discharged. The patient states in which the Inactive button is not available include: Consented, Waiting for Onboarding, and On-Boarded. In the **Inactive Warning** pop-up window, check the boxes next to *Remove Managers*, *Remove Contacts* (recommended), and *Stop Pathways*.  Clicking Remove Managers automatically checks Stop Pathways. Click ***Deactivate**.* *![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-23-2024-02-36-48-6777-PM.png?width=688&height=232&name=image-png-Jul-23-2024-02-36-48-6777-PM.png)* If you would like to maintain the data in the patient’s account for historical/reporting purposes, do not remove managers. The account will still be inactive, but the manager(s) will be able to access the patient's data from the aTouchAway® App. If you remove the managers, staff members who have the ability to log in to aTouchAway® Dashboards will be able to re-activate the patient and re-assign themselves as a manager to view the file at any time.  #### OPTIONAL: Removing/Deleting the Patient Account Clicking the ***Remove Patient*** button will remove your patient from the organization. If the patient is a Mobile / Bring Your Own Device patient, the patient's account can be associated with another organization at a later time. If the patient is an aTouchAway / Simplified patient (tablet), this action will trigger the **permanent deletion of all their data.  ** Please make sure you want to PERMANENTLY DELETE the patient and ALL THEIR DATA before clicking this button. You will be asked to confirm you want to delete the patient. This action cannot be undone.  **If you are unsure of how to proceed, please contact us BEFORE deleting.  ** To remove a patient, click the **3-dot menu** to the right of the patient's name.  Click ***Remove Patient***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-23-2024-02-39-54-5412-PM.png?width=600&height=414&name=image-png-Jul-23-2024-02-39-54-5412-PM.png) A confirmation window will pop up.  Follow the instructions in the window to remove the patient or click ***Cancel*** to stop the process and return to the **Patients** page. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Jul-23-2024-02-41-47-6889-PM.png?width=600&height=176&name=image-png-Jul-23-2024-02-41-47-6889-PM.png) --- ### Reusing the Tablet and Other Equipment To reuse the aTouchAway® tablet and other equipment, you'll need to create and add a new patient to your organization, follow the instructions found here: [Setting up the aTouchAway® Tablet using the aTouchAway® App](https://info.aetonix.com/atouchaway-setting-up-the-user-tablet-using-the-app?hsLang=en) - 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