--- title: Urgency Calls description: Patients using aTouchAway® solution tablet can be set up with an Urgency Contact button on their display that calls staff directly. --- [Skip to content](https://info.aetonix.com/urgency-calls#main-content) - [English](https://info.aetonix.com/urgency-calls) - [Français - Canada](https://info.aetonix.com/fr-ca/appels-durgence) English Show submenu for translations [![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com) - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) Open main navigation Close main navigation - [Help Centre](https://info.aetonix.com/) - [Go to Customer Portal](https://info.aetonix.com/portal) - - [English](https://info.aetonix.com/urgency-calls) - [Français - Canada](https://info.aetonix.com/fr-ca/appels-durgence) English Show submenu for translations - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://info.aetonix.com/?hsLang=en) 2. [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en) 3. [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) # Urgency Calls ## Patients using aTouchAway® solution tablet can be set up with an Urgency Contact button on their display that calls staff directly. ### Setting up Urgency Calling for a patient using a tablet Urgency calling can be set up through: - [the aTouchAway® App](https://info.aetonix.com/urgency-calls#app) - [the aTouchAway® Dashboards](https://info.aetonix.com/urgency-calls#dashboards) #### Setting up Urgency Calling using the aTouchAway® App Select the patient from the **Your Managed Patients** list in the aTouchAway® App.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-06-50-42-7376-PM.png?width=400&height=568&name=image-png-Apr-24-2024-06-50-42-7376-PM.png) On the patient's homepage, click ***Urgency***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-06-52-33-1352-PM.png?width=400&height=340&name=image-png-Apr-24-2024-06-52-33-1352-PM.png) Enable Urgency calling for your patient by adding urgency contacts in this section.  To add a contact, click ***+Add a new urgency contact***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-05-17-18-5875-PM.png?width=389&height=268&name=image-png-Mar-29-2023-05-17-18-5875-PM.png) A list of available contacts will appear.  The available contacts include managers for any Patient Group(s) that the patient belongs to and / or any managers added directly to the patient's account.  To add a contact from the list, click ***+Add***. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-05-19-18-2846-PM.png?width=366&height=199&name=image-png-Mar-29-2023-05-19-18-2846-PM.png) A banner will appear across the top of the aTouchAway® App saying that a new urgency contact has been added. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-06-23-47-9531-PM.png?width=326&height=248&name=image-png-Mar-29-2023-06-23-47-9531-PM.png) Contacts can be prioritized if desired and called in order of appearance by toggling the switch to ***On***.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-06-24-28-6010-PM.png?width=331&height=268&name=image-png-Mar-29-2023-06-24-28-6010-PM.png) #### Setting up Urgency Calling from the aTouchAway® Dashboards Under **Patient Management**, select ***Urgency Contacts.*** ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-06-55-07-7388-PM.png?width=500&height=92&name=image-png-Apr-24-2024-06-55-07-7388-PM.png) Select the patient from the list.  You can use the search bar under **Patients** to search for a specific patient by name, patient number, or health card number.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-06-56-41-0781-PM.png?width=500&height=204&name=image-png-Apr-24-2024-06-56-41-0781-PM.png) Once the patient has been selected, click ***Add*** at the bottom right of the screen. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Apr-24-2024-06-58-10-4504-PM.png?width=500&height=237&name=image-png-Apr-24-2024-06-58-10-4504-PM.png) In the **Available Respondents** window, select one or more respondents from the list. Use the search bar to find specific respondents.  Click ***Close*** to return to the Urgency Contacts page. ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-06-35-17-3575-PM.png?width=482&height=270&name=image-png-Mar-29-2023-06-35-17-3575-PM.png) If more than one respondent has been added to a patient's list, the **Call in order** toggle can be turned on to have the aTouchAway® App call the contacts in the order in which they are listed.   ![](https://info.aetonix.com/hs-fs/hubfs/image-png-Mar-29-2023-06-38-37-3522-PM.png?width=488&height=272&name=image-png-Mar-29-2023-06-38-37-3522-PM.png) ### How Urgency Calling works for the Patient When Urgency calling is enabled, the patient will see a red box with a red cross inside that says **Urgency Contact** as the first button on their screen.  ![](https://info.aetonix.com/hs-fs/hubfs/home%20screen%20urgency%20grn-png.png?width=500&height=263&name=home%20screen%20urgency%20grn-png.png) When this button is tapped, the aTouchAway® App will automatically call the people on the urgency contact list.  If the call is not answered in 30 seconds, it will move on to the next person on the list.  **The aTouchAway® App will only call contacts who are online and available.**   If there is no one online to take the urgency call, the button will not call anyone.  Managers should ensure that patients know what to do if their call is not answered.    - [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en) - [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en) - [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content) - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app) - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings) - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues) - [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#main-content) - [Taking Vital Signs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#taking-vital-signs) - [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team) - [Troubleshooting and FAQs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#troubleshooting-and-faqs) - [Resources for Patients and Family using the aTouchAway® App on their own device](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#main-content) - [Getting started](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#getting-started) - [Taking your Vital Signs](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#taking-your-vital-signs) - [Using aTouchAway to communicate with your care team](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#using-atouchaway-to-communicate-with-your-care-team) - [Other App Functions](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#other-app-functions) - [Troubleshooting](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#troubleshooting) - [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en#main-content) - [Overview of the Aetonix System](https://info.aetonix.com/resources-for-managers?hsLang=en#overview-of-the-aetonix-system) - [Using the aTouchAway Dashboards - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-basics) - [Using the aTouchAway Dashboards - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-setup-and-permissions) - [Using the aTouchAway Dashboards - Patient Monitoring and Reports](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-patient-monitoring-and-reports) - [The aTouchAway App - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-basics) - [The aTouchAway App - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-setup-and-permissions) - [The aTouchAway App - Patient Monitoring](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-patient-monitoring) - [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet) - [Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#care-pathways) - [User Guides](https://info.aetonix.com/resources-for-managers?hsLang=en#user-guides) - [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs) - [Other](https://info.aetonix.com/resources-for-managers?hsLang=en#other) - [Using the aTouchAway Dashboards - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-care-pathways) - [The aTouchAway App - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-care-pathways) - [Resources for Org Managers](https://info.aetonix.com/resources-for-org-managers?hsLang=en) - [Suggestions & Feedback](https://info.aetonix.com/suggestions-feedback?hsLang=en) - [Release Notes](https://info.aetonix.com/release-notes?hsLang=en#main-content) - [2026](https://info.aetonix.com/release-notes?hsLang=en#2026) - [2025](https://info.aetonix.com/release-notes?hsLang=en#2025) - [2024](https://info.aetonix.com/release-notes?hsLang=en#2024) - [2023](https://info.aetonix.com/release-notes?hsLang=en#2023) - [2022](https://info.aetonix.com/release-notes?hsLang=en#2022) - [2021](https://info.aetonix.com/release-notes?hsLang=en#2021) - [Go to Customer Portal](https://info.aetonix.com/portal) - [Submit a Help Request](https://info.aetonix.com/submit-a-help-request) [![Chill listening crop-3](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?width=99&height=35&name=Aetonix_color_white_background-01.png "Chill listening crop-3")](https://aetonix.com) *Aetonix Systems Inc., 725 Baransway Dr., London, Ontario N5V 5G4, Canada, +1 (855) 561-4591* Copyright © 2025, Aetonix Systems Inc.