---
title: Why does the aTouchAway® App say my login email is invalid?
description: Login emails are associated with a region/country.  Check that you are in the correct region when logging into the aTouchAway® App.  You can change your region if it is incorrect.
---

[Skip to content](https://info.aetonix.com/why-does-the-app-say-my-login-email-is-invalid#main-content)

- [English](https://info.aetonix.com/why-does-the-app-say-my-login-email-is-invalid)
- [Français - Canada](https://info.aetonix.com/fr-ca/pourquoi-lapplication-indique-t-elle-que-mon-courriel-de-connexion-est-invalide)

English

Show submenu for translations

[![Aetonix\_color\_white\_background-01.png\]](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?height=40&name=Aetonix_color_white_background-01.png)](https://www.aetonix.com)

- [Help Centre](https://info.aetonix.com/)
- [Go to Customer Portal](https://info.aetonix.com/portal)

Open main navigation

Close main navigation

- [Help Centre](https://info.aetonix.com/)
- [Go to Customer Portal](https://info.aetonix.com/portal)
- - [English](https://info.aetonix.com/why-does-the-app-say-my-login-email-is-invalid)
    - [Français - Canada](https://info.aetonix.com/fr-ca/pourquoi-lapplication-indique-t-elle-que-mon-courriel-de-connexion-est-invalide)

  English
  
  Show submenu for translations
- [Submit a Help Request](https://info.aetonix.com/submit-a-help-request)

[Submit a Help Request](https://info.aetonix.com/submit-a-help-request?hsLang=en)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Centre](https://info.aetonix.com/?hsLang=en)
2. [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en)
3. [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings)

# Why does the aTouchAway® App say my login email is invalid?

## Login emails are associated with a region/country. Check that you are in the correct region when logging into the aTouchAway® App. You can change your region if it is incorrect.

This occurs when you are trying to log in to a region that is different from the one you initially registered. We currently are in 3 regions including the United States, Canada and the United Kingdom.

To correct the issue, do the following:

1\. Select "***change region***" at the bottom of the sign-in page.

2\. Select the correct region and you should be able to sign in now.

 

![](https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=8mcka267161f2aceb4b71990af3747084ad93)

- [Get Help Fast!](https://info.aetonix.com/get-help-fast?hsLang=en)
- [User Manuals for Kit Devices](https://info.aetonix.com/user-manuals-for-kit-devices?hsLang=en)
- [General Help Resources](https://info.aetonix.com/general-help-resources?hsLang=en#main-content)

    - [Download and Install the App](https://info.aetonix.com/general-help-resources?hsLang=en#download-and-install-the-app)
    - [Manage your account settings](https://info.aetonix.com/general-help-resources?hsLang=en#manage-your-account-settings)
    - [Troubleshooting Installation Issues](https://info.aetonix.com/general-help-resources?hsLang=en#troubleshooting-installation-issues)
- [Resources for Patients using an aTouchAway® solution Kit](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#main-content)

    - [Taking Vital Signs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#taking-vital-signs)
    - [Communicating with your Care Team](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#communicating-with-your-care-team)
    - [Troubleshooting and FAQs](https://info.aetonix.com/resources-for-patients-using-an-atouchaway-solution-kit?hsLang=en#troubleshooting-and-faqs)
- [Resources for Patients and Family using the aTouchAway® App on their own device](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#main-content)

    - [Getting started](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#getting-started)
    - [Taking your Vital Signs](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#taking-your-vital-signs)
    - [Using aTouchAway to communicate with your care team](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#using-atouchaway-to-communicate-with-your-care-team)
    - [Other App Functions](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#other-app-functions)
    - [Troubleshooting](https://info.aetonix.com/resources-for-patients-and-family-using-the-atouchaway-app-on-their-own-device?hsLang=en#troubleshooting)
- [Resources for Managers](https://info.aetonix.com/resources-for-managers?hsLang=en#main-content)

    - [Overview of the Aetonix System](https://info.aetonix.com/resources-for-managers?hsLang=en#overview-of-the-aetonix-system)
    - [Using the aTouchAway Dashboards - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-basics)
    - [Using the aTouchAway Dashboards - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-setup-and-permissions)
    - [Using the aTouchAway Dashboards - Patient Monitoring and Reports](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-patient-monitoring-and-reports)
    - [The aTouchAway App - Basics](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-basics)
    - [The aTouchAway App - Setup and Permissions](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-setup-and-permissions)
    - [The aTouchAway App - Patient Monitoring](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-patient-monitoring)
    - [Managing the Aetonix Tablet](https://info.aetonix.com/resources-for-managers?hsLang=en#managing-the-aetonix-tablet)
    - [Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#care-pathways)
    - [User Guides](https://info.aetonix.com/resources-for-managers?hsLang=en#user-guides)
    - [Manager Specific FAQs](https://info.aetonix.com/resources-for-managers?hsLang=en#manager-specific-faqs)
    - [Other](https://info.aetonix.com/resources-for-managers?hsLang=en#other)
    - [Using the aTouchAway Dashboards - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#using-the-atouchaway-dashboards-care-pathways)
    - [The aTouchAway App - Care Pathways](https://info.aetonix.com/resources-for-managers?hsLang=en#the-atouchaway-app-care-pathways)
- [Resources for Org Managers](https://info.aetonix.com/resources-for-org-managers?hsLang=en)
- [Suggestions & Feedback](https://info.aetonix.com/suggestions-feedback?hsLang=en)
- [Release Notes](https://info.aetonix.com/release-notes?hsLang=en#main-content)

    - [2026](https://info.aetonix.com/release-notes?hsLang=en#2026)
    - [2025](https://info.aetonix.com/release-notes?hsLang=en#2025)
    - [2024](https://info.aetonix.com/release-notes?hsLang=en#2024)
    - [2023](https://info.aetonix.com/release-notes?hsLang=en#2023)
    - [2022](https://info.aetonix.com/release-notes?hsLang=en#2022)
    - [2021](https://info.aetonix.com/release-notes?hsLang=en#2021)

- [Go to Customer Portal](https://info.aetonix.com/portal)
- [Submit a Help Request](https://info.aetonix.com/submit-a-help-request)

[![Chill listening crop-3](https://info.aetonix.com/hs-fs/hubfs/Aetonix_color_white_background-01.png?width=99&height=35&name=Aetonix_color_white_background-01.png "Chill listening crop-3")](https://aetonix.com)

*Aetonix Systems Inc., 725 Baransway Dr., London, Ontario N5V 5G4, Canada, +1 (855) 561-4591*

Copyright © 2025, Aetonix Systems Inc.