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Getting started
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SYSTEM STATUS
User Manuals for Kit Devices
General Help Resources
Download and Install the App
Manage your account settings
Troubleshooting Installation Issues
Resources for Patients using an Aetonix Tablet
Taking Vital Signs
Communicating with your Care Team
Troubleshooting and FAQs
Resources for Patients and Family using aTouchAway on their own device
Getting started
Taking your Vital Signs
Using aTouchAway to communicate with your care team
Other App Functions
Troubleshooting
Resources for Managers
Overview of the Aetonix System
Using the aTouchAway Dashboards - Basics
Using the aTouchAway Dashboards - Setup and Permissions
Using the aTouchAway Dashboards - Patient Monitoring and Reports
The aTouchAway App - Basics
The aTouchAway App - Setup and Permissions
The aTouchAway App - Patient Monitoring
Managing the Aetonix Tablet
User Guides
Manager Specific FAQs
Other
Using the aTouchAway Dashboards - Care Pathways
The aTouchAway App - Care Pathways
Resources for Org Managers
Suggestions & Feedback
Release Notes
2024
2023
2022
2021
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Help Centre
Resources for Patients and Family using aTouchAway on their own device
Getting started
Get Help Fast!
SYSTEM STATUS
User Manuals for Kit Devices
General Help Resources
Download and Install the App
Manage your account settings
Troubleshooting Installation Issues
Resources for Patients using an Aetonix Tablet
Taking Vital Signs
Communicating with your Care Team
Troubleshooting and FAQs
Resources for Patients and Family using aTouchAway on their own device
Getting started
Taking your Vital Signs
Using aTouchAway to communicate with your care team
Other App Functions
Troubleshooting
Resources for Managers
Overview of the Aetonix System
Using the aTouchAway Dashboards - Basics
Using the aTouchAway Dashboards - Setup and Permissions
Using the aTouchAway Dashboards - Patient Monitoring and Reports
The aTouchAway App - Basics
The aTouchAway App - Setup and Permissions
The aTouchAway App - Patient Monitoring
Managing the Aetonix Tablet
User Guides
Manager Specific FAQs
Other
Using the aTouchAway Dashboards - Care Pathways
The aTouchAway App - Care Pathways
Resources for Org Managers
Suggestions & Feedback
Release Notes
2024
2023
2022
2021
Resources for Patients and Family using aTouchAway on their own device
The help articles in this section pertain to patients and family members using the aTouchAway app on their own devices.
Getting started
How to register using an invitation link
Download and install the aTouchAway app
A Tour of the aTouchAway app on your personal device
aTouchAway Account Settings
Interacting with aTouchAway and your health care plan
See more
Taking your Vital Signs
How to take your Vital Signs using aTouchAway on your own device
Supported Bluetooth Devices
Pairing Bluetooth Devices to a Mobile/BYOD patient app
Using aTouchAway to communicate with your care team
Making and Receiving Calls in aTouchAway on your own Device
Messaging your Care Team using aTouchAway on your own Device
Other App Functions
How do I set up reminders for myself?
Troubleshooting
Advanced Bluetooth Troubleshooting for Mobile Devices
During a Video Call, I can see and hear my contact, but they cannot see or hear me.
My iPhone/iPad is frozen and not responding