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Getting started
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  • SYSTEM STATUS
  • User Manuals for Kit Devices
  • General Help Resources
    • Download and Install the App
    • Manage your account settings
    • Troubleshooting Installation Issues
  • Resources for Patients using an Aetonix® Tablet
    • Taking Vital Signs
    • Communicating with your Care Team
    • Troubleshooting and FAQs
  • Resources for Patients and Family using aTouchAway® on their own device
    • Getting started
    • Taking your Vital Signs
    • Using aTouchAway to communicate with your care team
    • Other App Functions
    • Troubleshooting
  • Resources for Managers
    • Overview of the Aetonix System
    • Using the aTouchAway Dashboards - Basics
    • Using the aTouchAway Dashboards - Setup and Permissions
    • Using the aTouchAway Dashboards - Patient Monitoring and Reports
    • The aTouchAway App - Basics
    • The aTouchAway App - Setup and Permissions
    • The aTouchAway App - Patient Monitoring
    • Managing the Aetonix Tablet
    • Care Pathways
    • User Guides
    • Manager Specific FAQs
    • Other
    • Using the aTouchAway Dashboards - Care Pathways
    • The aTouchAway App - Care Pathways
  • Resources for Org Managers
  • Suggestions & Feedback
  • Release Notes
    • 2025
    • 2024
    • 2023
    • 2022
    • 2021
      Back to home
      1. Help Centre
      2. Resources for Patients and Family using aTouchAway® on their own device
      3. Getting started
      • Get Help Fast!
      • SYSTEM STATUS
      • User Manuals for Kit Devices
      • General Help Resources
        • Download and Install the App
        • Manage your account settings
        • Troubleshooting Installation Issues
      • Resources for Patients using an Aetonix® Tablet
        • Taking Vital Signs
        • Communicating with your Care Team
        • Troubleshooting and FAQs
      • Resources for Patients and Family using aTouchAway® on their own device
        • Getting started
        • Taking your Vital Signs
        • Using aTouchAway to communicate with your care team
        • Other App Functions
        • Troubleshooting
      • Resources for Managers
        • Overview of the Aetonix System
        • Using the aTouchAway Dashboards - Basics
        • Using the aTouchAway Dashboards - Setup and Permissions
        • Using the aTouchAway Dashboards - Patient Monitoring and Reports
        • The aTouchAway App - Basics
        • The aTouchAway App - Setup and Permissions
        • The aTouchAway App - Patient Monitoring
        • Managing the Aetonix Tablet
        • Care Pathways
        • User Guides
        • Manager Specific FAQs
        • Other
        • Using the aTouchAway Dashboards - Care Pathways
        • The aTouchAway App - Care Pathways
      • Resources for Org Managers
      • Suggestions & Feedback
      • Release Notes
        • 2025
        • 2024
        • 2023
        • 2022
        • 2021

      Resources for Patients and Family using aTouchAway® on their own device

      The help articles in this section pertain to patients and family members using the aTouchAway® App on their own devices.

      Getting started

      • How to register using an invitation link
      • Download and install the aTouchAway® App
      • A Tour of the aTouchAway® App on your personal device
      • aTouchAway® Account Settings
      • Interacting with aTouchAway® and your health care plan
      • Deleting your BYOD aTouchAway® Account
      See more

      Taking your Vital Signs

      • Supported Bluetooth Devices
      • How to take your Vital Signs using the aTouchAway® App on your own device
      • Pairing Bluetooth Devices to a Mobile/BYOD patient's aTouchAway® App
      • How to enter your vital sign readings from the Health screen in the aTouchAway® App

      Using aTouchAway to communicate with your care team

      • Making and Receiving Calls in the aTouchAway® App on your own Device
      • Messaging your Care Team using the aTouchAway® App on your own Device

      Other App Functions

      • How do I set up reminders for myself?

      Troubleshooting

      • Advanced Bluetooth Troubleshooting for Mobile Devices
      • During a Video Call, I can see and hear my contact, but they cannot see or hear me.
      • My iPhone/iPad is frozen and not responding
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